How to get ready for your booking.
Everything you need to do before your team arrives to ensure a smooth, stress-free move or clearance.
A quick reminder: Your booking is based on the details provided when you requested your quote. If anything changes before the job—like extra items or access issues—please let us know as early as possible.
How your booking works
Box and Van works with approved independent providers for removals and waste clearance bookings. To help your booking run smoothly, please make sure your items, access, and key details are ready before the team arrives. Good preparation helps reduce delays and keeps the day as smooth as possible.
Before the Day
For Removals
- Please finish packing all boxes in advance
- Ensure all boxes are sealed properly
- It's helpful to label boxes with their room or contents
- Please have appliances (like washing machines) disconnected
- Remember to empty fridges and freezers
- Dismantle any large furniture items (unless booked as an extra)
- Double-check that your item list matches your original quote
- Please let us know early if you've added more items
For Waste Clearance
- It's helpful to gather waste into one accessible area
- Please separate any items that aren't being collected
- Check that the waste volume still matches your quote
- Let us know if the volume has increased since booking
- Please declare any restricted items in advance
"Please note: If the job is significantly different from the original booking details, the team may need to adjust the timing or price before starting."
Access & Readiness
What should be ready when the team arrives
Having these things ready helps the team get started straight away:
Packed Items
Everything safely in sealed boxes.
Waste Ready
Gathered in the collection spot.
Access Available
No delays entering the building.
Decision Maker
Someone on site to guide the team.
Clear Paths
Easy movement through corridors.
Dismantled
Large items ready to be lifted.
On the Day Workflow.
Please stay contactable
Keep your phone nearby. Your driver will call or message with arrival updates.
Being ready for arrival
The team starts as soon as they arrive. Having access ready helps keep things on track.
A quick walk-through
Greet the team and confirm what's being moved. Point out any fragile or special items.
Chat to us early
If you have a concern during the job, please speak to the team or support straight away.
Keeping access clear
For everyone's safety, please keep hallways and doorways clear of trip hazards.
A final check
Please check the van and your property once loading is complete to ensure nothing is left behind.
Common things that can cause delays
More items than quoted
Vans have limits on weight and space. Extra items may need a price adjustment or a larger vehicle.
Items still to be packed
To transport things safely, all smaller goods should be in sealed boxes before we arrive.
Furniture not dismantled
Large items should be ready to move unless you've requested an assembly service.
Connected appliances
Please have appliances ready to lift, as our drivers aren't plumbing or electrical specialists.
Parking & access
Arranging parking close by helps the loading go much faster and more smoothly.
Building access
Checking keys and lift access in advance helps avoid any wait-time charges.
Final Reminders
Make sure your booking details are accurate
Tell us about any changes as early as possible
Have everything ready before the team arrives
Ensure safe and clear access throughout the job
Keep your phone nearby on the day
Let us know early if you think there may be an issue
FAQ
Common preparation questions answered.
Need Help?
Our team is available to help with any changes or questions before your booking.
Customer Support
support@boxandvan.co.uk